Refunds & Exchanges
Refund & Exchange Policy
At YAARA, we want you to love your fragrance! If you’re not completely satisfied, please review our return, exchange, and refund policy below.
Eligibility for Returns & Exchanges
To qualify, items must be:
✅ Unused and in their original condition
✅ Returned within 7 days of delivery
To initiate a return, email us at hello@yaara.co.za with your order number.
Return & Exchange Fees
🔄 Returns (7-Day Money Back Guarantee):
- A R150 courier fee will be deducted from your refund upon approval.
- All items, including promotional gifts or freebies, must be returned.
🔄 Exchanges:
- A R150 courier fee applies, added to your original order.
- The fee is to cover courier costs to collect and re-deliver your new order.
- Once payment is received, we will process your exchange.
- Only one exchange per order is allowed.
- Promotional gifts or free items cannot be exchanged.
Why Are There Fees?
Shipping fees that the courier charges us are non-refundable. Handling fees account for processing returned items, which cannot be resold.
Refund Process
- Refunds are issued after inspection of returned items.
- If any issues arise, we will contact you.
- Approved refunds are processed within 7 business days.
- Payment gateway refund timeframes may vary (e.g., PayFast, Payflex etc.).
- If additional banking details are needed, we will reach out.
Items That Cannot Be Returned or Exchanged
❌ Items not in original condition, damaged, or missing parts (unless due to our error).
❌ Certain health and personal care items.
❌ Sale items (only full-priced items qualify for refunds or exchanges).
If an item arrives damaged, please immediately take a picture and email to hello@yaara.co.za - in this case, a free replacement will be provided.
For any questions, reach out to us at hello@yaara.co.za – we're happy to assist! 💌
